We hope you are always happy with your order, however if you are not completely satisfied, we would be more than happy to offer you a refund or exchange.
Items must be shipped in the original packaging & condition, within 5 days of delivery to be eligible for a full refund (minus shipping costs). Personalized or custom items are not eligible for refunds or exchanges.
The customer will be fully responsible for the shipping costs associated with returning their order, except in the case of shipping damages or defective product.
If any of your items arrive broken or damaged, please send photos of items along with photos of all shipping boxes to firstname.lastname@example.org within 5 days of receiving your order.
If you need to request a return or need additional support, please email us at email@example.com.
We ship to all US states & Canada. Unfortunately, international orders outside North America cannot be processed through our website at this time. Please send an email to firstname.lastname@example.org and we can provide you with a custom quote.
We strive to process and ship all orders within 1-3 business days. Ground shipping times vary, but typically will arrive within 4-7 business days. Carriers are unable to guarantee delivery due to unforeseen circumstances that may occur. We thank you for your understanding & patience!
If you need your order quickly, please email us at email@example.com and we will do our best to accommodate your needs to expedite your package. Customer will be responsible for expedited shipping charges.